Frequently Asked Questions for Delegates

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The Best Practice series of events, including Best Practice London, Women's Health, Best Practice Birmingham, and Respiratory Health are organised by CloserStill.

Our 200+ award-winning brands play a pivotal role in connecting businesses and professionals, driving growth and innovation across key sectors:  Technology, Learning and HR, Healthcare and Future Transport & Infrastructure.

Through impactful networking, transformative knowledge-sharing and an unwavering commitment to excellence, we leverage data-driven insights and cutting-edge digital solutions to propel industries forward, setting new standards and unlocking potential.
 

Best Practice events take place in both London and Birmingham. Venue and dates for the upcoming shows are detailed below:
 

Best Practice Birmingham & Respiratory Health	Best Practice London & Women's Health
07-08 October 2026	02-03 March 2027
Hall 4, NEC Birmingham Pendigo Way, Marston Green Birmingham, B40 1NT	National Hall, Olympia Olympia Way London, W14 8UX
Visit the Venue page for more information.	Visit the Venue page for more information.

 

All UK-registered healthcare professionals and non-clinical staff working directly for the NHS in a general practice or primary care setting; as well as staff working in private healthcare, can attend Best Practice events for free. Additionally, certain roles within secondary care relating to women's health or respiratory health can also attend for free. This includes, but is not limited to:

Clinical directors PCN managers/leads Primary care commissioning leads ICS leads GP Partners Practice managers Business directors Digital transformation leads Clinical leads

General practitioners Other leadership roles Practice pharmacists Pharmacists / clinical pharmacists Practice nurses Women's health specialists Respiratory specialists Other clinical roles ARRS roles

Anyone working for an organisation outside of these parameters may also be able to attend as a paid delegate (i.e. an international healthcare professional or someone working for a commercial organisation).

Please note: social care staff are not allowed to attend.

For more information on how to attend Best Practice London & Women's Health, click here.

For more information on how to attend Best Practice Birmingham & Respiratory Health, click here.

Due to health and safety concerns, attendee restrictions regarding ABPI code, and the professional business nature of these events, entry is strictly for persons aged 18 years and over.

However, some specific exclusions apply to this policy as part of our access and inclusion initiatives - you can find more details on these exclusions here.

Best Practice provides access to the latest technological and medical advancements in primary care, each year. We equip attendees with the knowledge and confidence to deliver high-quality care under sustained pressure through credible accredited CPD content.

With hundreds of products and solutions on display, Best Practice also enables budget holders to make faster, more-informed purchase decisions across the entire supply chain.

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You can find more information about registering for a free tickest at the links below:

Best Practice London & Women's Health

Best Practice Birmingham & Respiratory Health

We really want to see you at our events, so please bear in mind you do not need to attend for both days in order to qualify for a free ticket. Your ticket is fully-subsidised if you attend even for just half a day.

However, if you are definitely unable to make it to the event, you can cancel your delegate badge using the cancellation form.

You can find more information about registering as an international or commercial delegate at the links below:

Best Practice London & Women's Health

Best Practice Birmingham & Respiratory Health

Please note as stated on the online registration form that paid tickets are strictly non-refundable.

We would really love to see you at the event but if you truly can't make it then you may be able to transfer your pass to a colleague at no additional cost.

To find out more, please contact us: marketing@bestpracticeshow.co.uk

To make accessing the event quicker, delegates who register before the deadlines set out below will be sent their delegate badge in the post and will be able to enter the event without having to queue to print their badge.

Deadlines for receiving your badge in the post are as follows:

For Best Practice Birmingham & Respiratory Health: 15th September 2026

For Best Practice London & Women's Health: 8th February 2027

We appreciate that the postal service can experience delays. If you registered before the deadline and don't receive your badge in the post, don't worry, all registered delegates (regardless of when they registered) will receive a 'badge reminder email' 1-2 days before the show.

This email will contain your unique badge reference code; which can be used to print your badge onsite at the event, as well as a 'print at home' version of your badge; which you can print and bring with you to avoid queuing onsite to print your badge.

To get the most out of your time at the event, we strongly suggest that you plan your visit in advance.

The best way to do this is my downloading the official event App.

With the app, you can view the full conference schedule and bookmark all the sessions you want to attend. Bookmarking sessions doesn't guarantee you a seat but it creates a schedule so that you know where you need to be and when, and don't miss those important sessions.

You can also view the full exhibitor list and bookmark the exhibitors that you are interested in visiting so that you can plan your journey around the exhibition floor.

The app also allows you to connect with other attendees as well as request meetings with exhibitors.

You can find more information on the Best Practice London & Women's Health App here.

Click here for more information on the Best Practice Birmingham & Respiratory Health App.

Yes, absolutely!

All of our conference programmes are CPD accredited and you will be entitled to claim CPD hours/points for each session you attend.

We also issue attendance certificates to all attendees so even if you don't attend a session, you can claim CPD hours/points for being at the event (subject to the rules of your CPD reviewing body).

Both CPD and Attendance certificates are emailed to all confirmed attendees within 6 weeks of the event closing.

Please understand that it takes many weeks after the show to finalise the CPD accreditation process and to confirm the days and sessions each attendee visited so please refrain from contacting us about CPD certificates during this 6-week post-event period.

Please wait the full 6 weeks after the show before contacting us.

If, after 6 weeks you haven't received an email with your CPD and Attendance certificates, firstly, check your spam/junk folder in case it's in there.

If the email isn't in your spam/junk folder then please contact us: marketing@bestpracticeshow.co.uk

If you can't see all the sessions you attended on your CPD certificate then please contact us at: marketing@bestpracticeshow.co.uk

Please be aware that we can only use the name that you used on your delegate badge for your CPD and attendance certificates.

If you require any further assistance or have a question that hasn't been covered in these FAQs, please complete the enquiry form on the Contact Us page.